Terms and Conditions

01Definitions

"Company", "we", "us" means The Automation Company, having its registered office at [[FILL: registered address]]. "Client", "you" means the person or entity engaging us. "Services" means the automation, monitoring, software, and related engineering work described in an accepted quotation. "Deliverables" means the hardware, software configurations, drawings, and documentation we provide under an engagement.

02Scope of services

We provide industrial automation services including machine and energy monitoring, machine-vision systems, shop-floor software, and electrical retrofits. The scope of any engagement is defined exclusively by the written quotation and its annexures. Work outside that scope is quoted separately before it begins.

Site audits, proposals, and estimates are provided in good faith based on information available at the time. Where an audit reveals conditions materially different from what was represented (inaccessible panels, dead communication ports, undocumented modifications), we will notify you and revise the quotation before proceeding.

03Quotations and acceptance

Quotations are valid for 30 days from issue unless stated otherwise. An engagement begins when you accept a quotation in writing (email is sufficient) or issue a purchase order referencing it. Acceptance of a quotation constitutes acceptance of these terms.

Hardware prices are subject to revision if manufacturer pricing changes materially between quotation and order placement; any such revision is notified for approval before purchase.

04Payment terms

Unless the quotation states otherwise: an advance is payable on acceptance covering hardware procurement, a milestone payment on installation completion, and the balance on commissioning. Recurring software fees are billed monthly or annually in advance.

Invoices are payable within 15 days. Late payment accrues interest at 1.5% per month on the outstanding amount. We may suspend services, including hosted software, for invoices overdue by more than 30 days after written notice.

05Site access and client safety obligations

You will provide our personnel with safe access to the areas of the plant required for the work, including panel rooms, machine areas, and network rooms, during agreed windows.

• Electrical isolations are performed under your lock-out/tag-out procedure with your authorised electrician present.
• You will disclose known hazards in the work area before work begins.
• You will designate a point of contact with authority to approve downtime windows.
• Our personnel follow your site safety rules, PPE requirements, and entry procedures.

06Intellectual property

You own your process data outright — everything collected from your machines, cameras, and systems belongs to you. On commissioning, you receive unlocked copies of PLC programs written for you, as-built drawings, and configuration documentation.

We retain ownership of our pre-existing intellectual property: our software platforms, libraries, tooling, and know-how. Where our platform software is part of a Deliverable, you receive a licence to use it for the engagement's purpose for as long as the applicable fees are paid, plus the escrow rights described in your agreement, if any.

07Warranties and their limits

We warrant that installation and panel work will be performed with reasonable skill and care and will be free from workmanship defects for 12 months from commissioning. Third-party hardware carries its manufacturer's warranty, which we pass through to you.

We do not warrant uninterrupted operation of monitoring systems, the accuracy of predictions or detections produced by machine-learning models (which are probabilistic by nature), or outcomes dependent on your network, power supply, or third-party services. Vision-based systems are decision support, not safety devices, and must not replace statutory safety controls.

08Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees actually paid by you for that engagement in the 12 months preceding the claim.

We are not liable for indirect or consequential loss, including loss of production, loss of profit, or loss of data, except where caused by our gross negligence or wilful misconduct. Nothing in these terms limits liability that cannot be limited under Indian law.

09Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics, government action, strikes (other than of that party's own workforce), and failures of public infrastructure. The affected party must notify the other promptly and resume performance as soon as reasonably possible.

10Termination

Either party may terminate an engagement for material breach not remedied within 30 days of written notice. You may cancel recurring software services with 30 days' written notice.

On termination: you pay for work performed and hardware procured up to the termination date; we hand over all data, documentation, and deliverables relating to paid work; and access credentials to your systems held by us are returned or destroyed.

11Governing law and jurisdiction

These terms are governed by the laws of India. Subject to the dispute-resolution clause below, the courts at [[FILL: jurisdiction city]] have exclusive jurisdiction.

12Dispute resolution

The parties will first attempt to resolve any dispute through good-faith discussion between senior representatives within 30 days. Failing that, disputes shall be referred to arbitration by a sole arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996, seated at [[FILL: jurisdiction city]], conducted in English.

13General

Notices should be sent to theautomationcomp@gmail.com, by phone to +91 95990 94602, or to the registered office above. If any provision of these terms is held unenforceable, the remainder continues in force. These terms, together with the accepted quotation, are the entire agreement for an engagement and supersede prior discussions.